Frequently Asked Questions

  • We are based in Northampton neighborhood of Wake Forest, NC and serve homes within a 10 mile radius. This can include zip codes 27587, 27588, 27571, 27596, 27591, 27545, 27616 and some parts of 27597.

    If you are unsure whether your home falls within our service area, please reach out and we will be happy to confirm!

  • Yes! Recurring services are primarily scheduled on weekdays. Limited weekend availability may be offered depending on care needs and scheduling.

    Regular schedules are our goal, but services remain subject to availability. Occasional adjustments may occur due to holidays, illness or time off. We will always give notice for breaks as far in advance as possible.

  • Overnight care is meant to support your pet through their evening routine, the night, and the following morning, so they can stay comfortable in their own home.

    Each overnight includes:

    • Evening arrival and routine care(typical arrival around 6-8PM)

    • Overnight presence

    • Morning care and departure (typical departure around 8-10AM)

    These time ranges are the typical windows clients can expect. However, we always aim to stay as long as scheduling allows and may arrive earlier or depart later when possible.

    Standard & Premium Overnight services also include one midday visit the following day.

    If you’re leaving very early or returning late, additional drop in visits can be scheduled as needed.

  • Dog walks are time-based visits that include leash up, the walk and return home.

    • Each walk includes up to two dogs.

    • Homes with more than two dogs may need to book a longer visit.

    • Please provide a secure collar or harness, a sturdy leash and waste bags.

    For safety reasons, walks may be declines if equipment isn’t secure

  • Dog walks are available daily from 9AM-8PM.

    Drop-in visits are available from 8AM-8PM. Limited late night drop ins between 8-10PM may be available for an additional fee, depending on schedule.

    Care needed outside of these hours may require an overnight booking.

  • A meet & greet is required for all new clients before services are confirmed. This gives us a chance to learn your pet’s routine, personality, and comfort needs. It also helps your pet get familiar with us, ensuring future visits feel calm, safe and stress-free.

  • Visit times are scheduled within a general window rather than exact minute. We plan routes based on the day’s schedule to ensure all pets receive attentive care. If your pet has time-sensitive needs such as medications, please let us know and we’ll plan accordingly.

  • Absolutely! We will send you photo updates and summaries of care daily.

  • For vacation drop-in bookings, we require at least 2 visits per day for dogs and at least 1 visit per day for cats.

    For most dogs, 3 visits per day are strongly recommended.

    Other species may require minimum visits depending on their care needs.

  • Yes, we can give oral, topical or injectable medications as needed and instructed. Medication administration is included in standard visit time.

  • Pets are individuals, and we understand that some may have anxiety, medical sensitivities or unique needs. With a background in animal care and experience working with a wide range of temperaments, we approach each pet with patience, awareness and respect for their comfort levels.

    To ensure the best experience for your pet, it is important to share any history of fear, reactivity, escape behavior, medical concerns or triggers during onboarding. Some pets may require an additional Meet & Greet so we can build trust and learn their routine at their pace.

    Services may be declined if a pets behavior presents a safety risk to themselves, others or the caregiver.

  • We have extensive experience caring for dogs, cats, and many small companion animals including rabbits, guinea pigs, birds, and similarhousehold pets. We also have some experience with select livestock and certain reptiles.

    If you’re unsure whether your pet falls within the scope of our care, please feel free to send an inquiry. We’re happy to discuss your pets needs and confirm whether it’s a good fit.

  • Yes, we are insured and bonded through the Business Insurers of the Carolinas. Our coverage is designed to protect both your home and your pets while care is being provided.

  • We bring a professional, safety focused background to every visit.

    Credentials include:

    • Fear-Free Certified Professional: trained in low stress handling and recognizing animal body language

    • Pet CPR & First Aid Certified via Pet First Aid 4U

    • Certified Pet End of Life Doula via University of New England: providing compassionate support for senior pets, pets with medical needs and pet owners navigating grief and pet loss

    • Member of Pet Sitters International(PSI)

    • Fully insured and bonded through Business Insurers of the Carolinas

    Beyond certifications, we bring hands on experience from working in animal shelter/rescue environments and veterinary settings.

  • Preferred access methods include:

    • Lockbox

    • Garage or keypad code

    If physical keys are needed, a $10 key pick up and $10 key return fee may apply.

    All keys, codes, and access information are handled securely and used only for scheduled visits. We follow the specific instructions you provide to ensure your home remains safe.

  • Clients are responsible for ensuring working access at the time of service. If entry cannot be gained due to missing keys, incorrect lockbox cods, dead keypads or malfunctioning locks:

    • We will attempt to contact you immediately

    • If you cannot be reached, we may contact a locksmith when appropriate to ensure pet safety

    • Any locksmith or access related costs will be billed to the client

    If entry cannot be gained and no solution is available, the visit will be treated as a completed service and non-refundable.

    Please double check access instructions before each booking.

  • We ask that all cameras are disclosed. Cameras are not permitted in bathrooms or sleeping areas, and undisclosed cameras may result in services being discontinued.

  • For new clients, services should be booked at least one to two weeks in advance to ensure enough time to complete the required Meet & Greet.

    For established clients:

    • Drop-ins & walks should be requested by 5:00PM the day before.

    • Same day requests may be accommodated when possible but aren’t guaranteed

    • Overnight care is best booked as far in advance as possible

  • Invoices are created once services are booked and confirmed.

    Payments are processed automatically on either the 1st or 16th of the month depending on when services were completed.

    • If the last service date falls between the 1st-15th, payment is processed on the 16th.

    • If the last service date falls between the 16th-end of month, payment is processed on the 1st of the following month.

    We use Time to Pet to manage scheduling and invoicing. All ACH and credit/debit card payments are safely processed through Stripe. Payment information can be safely stored for convenient automatic billing.

    Cash or check may be accepted by exception and must be arranged in advance. Cash/check payments are due in full at the start of services.

    A $15 late fee will be issued for every ten days an invoice remains past due.

  • A 50% deposit is required to reserve overnight vacation stays. Dates are held once the deposit is received.

    The rest of payment will be due on the billing date following the last day of services (either 1st of 16th).

    Deposits are not required for drop-in visits or dog walks.

  • We understand that life happens, we just ask for as much notice as possible.

    Drop-ins & Walks:

    • Cancel before 5PM the day prior: no charge

    • After 5pm the day prior: 50% refund

    • Same day cancellation: full visit charge

    Overnight vacation bookings:

    • 7+ days notice: deposit refunded

    • Within 7 days: deposit non-refundable

    Holiday bookings:

    • 14+ days notice: deposit refunded

    • Within 14 days: deposit non-refundable

    Overnight services are reserved exclusively for each client. Early returns do not result in refunds or reduced charges for unused nights.

  • If road conditions are unsafe for driving or weather reaches dangerous temperatures:

    • Visits may be rescheduled, adjusted or cancelled

    • Walks may be shifted to indoor enrichment

    The safety of pets and caregivers is the top priority.

    During onboarding, clients are asked to provide a trusted local emergency contact who can assist if travel becomes unsafe or impossible.

  • Care is provided by a Pet First Aid/CPR trained caregiver with experience in emergency situations.

    Clients are required to provide veterinary contact information and sign an Emergency Veterinary Release Form during our onboarding process, to ensure prompt care when needed.

    In the event of an emergency, clients will be notified as soon as possible.

    All veterinary and medical expenses remain the clients responsibility.

  • In the rare case of illness or emergency, clients will be notified as soon as possible.

    We will make every effort to help arrange alternate care, including reaching out to other local pet care professionals when available.

    During onboarding, clients are asked to provide a trusted local emergency contact as a final backup if travel or care becomes impossible.

    If services must be cancelled on our end, clients will receive a full refund for any unprovided care.

  • Yes, please provide enough food, medication, leash/harness, litter, and basic cleaning supplies for the duration of care. If something runs out and we can’t reach you, we may purchase what is needed and bill you for it.

  • Yes, a 20% holiday surcharge applies during major travel holidays when demand is high and sitter availability is limited.

    Holidays include:

    • New Years Eve & New Years Day: December 31-January 1

    • Easter Weekend: April 3-5, 2026

    • Memorial Day Weekend: May 23-25, 2026

    • July 4th Weekend: July 3-5

    • Labor Day Weekend: September 5-7, 2026

    • Thanksgiving Week: November 25-29, 2026

    • Christmas Eve & Christmas Day: December 24-25

    If any part of your booking falls within one of these holiday windows, the holiday rate applies to the full reservation.